P2P (peer-to-peer) Trading enables users to buy and sell cryptocurrencies directly on our P2P Trading platform while managing the inherent risks associated with counterparty interactions. According to the P2P Terms of User Service, buyers must make a single payment for each transaction and click the Payment Completed button within the specified timeframe for a successful transaction. Sellers, on their end, need to carefully verify their account balance before releasing the coin upon reception of payment.

 

However, many P2P beginners may overlook these crucial steps or lack knowledge about common P2P scam types, leading to canceled or completed orders and potential asset loss.

 

Read More

How to Avoid Crypto P2P Scams

Common P2P Dispute Scenarios and Solutions for Canceled/Completed Orders

 

 

Before utilizing the Canceled/Completed P2P Orders feature, please consider the following points:

• No 100% Guarantee: There is no assurance that the appeal service can recover potential asset losses. The best way to safeguard assets is by following trading instructions precisely and promptly.
• Dispute Resolution: The platform is not obligated to provide dispute resolution in your favor. It offers a mediation solution in good will but does not act as an adjudicator. Users are exempt from liabilities arising from mediation solutions.
• Consequences of Malicious Appeals: Malicious appeals can disrupt normal platform operations and result in account suspension.
• Accurate Information: Providing wrong information or false claims may lead to appeal rejection or penalties, including account suspension, function restrictions, or warnings.
• Limitations on Appeals: Appeals for canceled or completed orders are not supported in P2P Hotswap or buy/sell orders on Bybit Web3. Appeals can only be submitted within five (5) calendar days after the order is closed. 
• Appeal Frequency: A single order can be appealed 3 times after cancellation or completion. No further appeal can be submitted after the P2P Appeal Team makes the final decision. A user can submit up to 10 canceled or completed order appeals per day.

 

 

If the P2P order status is Coin Release in Progress, please refer to this guide. Otherwise, send a request via our webform to contact our Customer Support team for assistance.

 

To submit an appeal for a canceled or completed order within five (5) calendar days, please view the guidelines below.

 

 

• As a Buyer
  • Appeal Scenarios
  • How to Submit Your Appeal
• As a Seller
  • Appeal Scenarios
  • How to Submit Your Appeal

 

 

 

 

As a Buyer

Appeal Scenarios

You may submit an appeal for the following reasons:

 

How to Submit Your Appeal

Step 1: To submit an appeal for a canceled or completed P2P order, please go to the P2P Orders page and select the respective order.

 

 

Step 2: Click on Need Help? Then, select the reason that best corresponds to your case and click on Get Help to receive the guidelines.

 

 

Step 3: Read the guidelines carefully. We encourage users to resolve the dispute by communicating with the counterparty in non-scammed scenarios. By clicking on Contact Seller, you can start communicating with the counterparty through the Order Chat Box on the P2P Orders Page.

 

Step 4: If your issue remains unresolved after communicating with the counterparty, please click on the Submit Appeal button.

 

Step 5: Enter the necessary information and upload the required documents as proof, then click on Confirm.

 

Kindly take note that any claims using wrong/false information may cause the appeal to be rejected or other penalties according to the P2P Terms of User Service.

 

 

Below are the accepted documents and specific requirements for each valid proof to facilitate the appeal process for buyers.

 

a. A video record of the transaction history page

1. 1. Log into your banking application successfully.
      1. Biometric logins are accepted
      2. For the security of your login credentials, you may start video recording on the Two-Factor Authentication page (if any)
   2. Navigate to your accounts page which clearly shows your name and bank account number.
   3. Navigate to the transaction history page.
   4. Display the transaction amount, payee/payer name, payment date and time

Step 6: Upon the successful submission of your appeal, a dedicated P2P Risk and Appeals specialist will join the P2P Order Chat Box within the estimated time to assist you further on a first-in, first-out (FIFO) basis.

As a Seller

Appeal Scenarios

You may submit an appeal for the following reasons:

 

How to Submit Your Appeal

Step 1: To submit an appeal for a canceled or completed P2P order, please go to the P2P Orders page and select the respective order.

 

 

Step 2: Click on Need Help? Then, select the reason that best corresponds to your case and click on Get Help to receive the guidelines.

 

 

Step 3: Read carefully the guidelines. We encourage users to resolve the dispute by communicating with the counterparty in non-scammed scenarios. By clicking on Contact Buyer, you can start communicating with the counterparty through the Order Chat Box on the P2P Orders Page.

 

Step 4: If your issue remains unresolved after communicating with the counterparty, please click on the Submit Appeal button.

 

Step 5: Enter the necessary information and upload the required documents as proof, then click on Confirm. 

 

Kindly take note that claims using wrong/false information may cause the appeal to be rejected or other penalties according to the P2P Terms of User Service.

 

Below are the accepted documents and specific requirements for each valid proof to facilitate the appeal process for sellers:

 

a. A video record of the transaction history page

1. 1. Log into your banking application successfully.
      1. Biometric logins are accepted
      2. For the security of your login credentials, you may start video recording on the Two-Factor Authentication page (if any)
   2. Navigate to your accounts page which clearly shows your name and bank account number.
   3. Navigate to the transaction history page.
   4. Display the transaction history from the date the buyer made the payment to the latest transaction.

Step 6: Upon the successful submission of your appeal, a dedicated P2P Risk and Appeals specialist will join the P2P Order Chat Box within the estimated time to assist you further on a first-in, first-out (FIFO) basis.