How to Contact Customer Support of Third-Party Payment Channel

    bybit2025-10-06 09:20:47

    To ensure a smooth Buy Crypto with Third Party deposit, traders are required to perform KYC with third-party service providers. Once successfully verified, service providers will perform an immediate transfer to credit the cryptocurrencies into traders' Bybit accounts.

     

    Generally, the expected time to receive deposits will be within 2 to 3 hours. If traders experience delays and do not receive their deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.

     

    If there is any concern on your order with the third party service providers, it is highly recommended to contact the service provider directly as this service is wholly handled by third-party payment providers.

     

    Following are the contact methods for each of the service providers:

     

    Service Provider

    Official Website

    Contact Method(s)

    Moonpay

    https://www.moonpay.com/en-gb 

    Raise a support ticket here

    Mercuryo

    https://mercuryo.io/

    Email to support@mercuryo.io

    Contact live chat service

    Banxa

    https://banxa.com/

    Send an email to support@banxa.com

    Raise a support ticket here

    Xanpool

    https://www.xanpool.com/

    Email to support@xanpool.com

    Approach in Xanpool Official Telegram Group

    NeoFi

    https://neofi.co/

    Email to support@neofi.co

    GEO Pay

    https://geo-pay.net/

    Contact live chat service

    Onramp

    https://onramp.money/

    Raise a support ticket here

    Whitebird

    https://info.whitebird.io/carta-crypto

    Raise a support ticket here

    Onmeta

    https://onmeta.in/

    Email to support@onmeta.in

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