What happens after I delete my account?
Once your account is deleted, all your personal data, saved preferences, and associated content will no longer be accessible. However, certain data may still be retained on our servers as required for legal, regulatory, or operational purposes. This action is irreversible.
Can I recover my account after deletion?
No, account deletion is a permanent and irreversible process. Once confirmed, your account and all associated data cannot be recovered. However, certain data may still be retained on our servers as required for legal, regulatory, or operational purposes.
What if I accidentally delete my account?
We recommend reviewing all prompts carefully before confirming account deletion. Due to the permanent nature of the deletion, we cannot recover accidentally deleted accounts.
Will my data be completely removed along with my account?
According to Bybit Privacy Policy, please note that Bybit is required by law to keep certain personal data for a period of time — for example, to comply with Anti-Money Laundering (AML) regulations or in case of future legal matters. Your data will be deleted once the legal retention period has passed.
What happens to my existing assets, coupons, and bonuses?
All assets, coupons, and bonuses will be cleared. However, to proceed with account deletion, the total assets across all accounts (excluding TradFi account balance, bonus, coupon, and trial card) must be less than or equal to 5 USDT.
Can I still export or download my history data after account deletion?
No. The transaction logs and order history of the account will no longer be visible or available for download. Therefore, we encourage users to export their data from Data Export before proceeding with account deletion.
What will happen if there is an incomplete transaction (deposit or withdrawal) after the account is deleted?
Any incomplete transaction that occurs after account deletion cannot be recovered due to the deposit and withdrawal information being removed from the system.
What will happen to my API key?
The status of your API key will be changed to "Expired".
What will happen to my linked third-party services, such as Telegram or TradingView?
The connection between your account and any third-party services will be removed.
Why was I not able to delete the account?
Please note that users need to meet the following criteria in order to delete the account:
-
The total assets of the main account and all sub-accounts are less than or equal to 5 USDT, excluding TradFi account balance, bonus, coupon, and trial card.
-
The main account and all sub-accounts do not have any debt.
-
The main account and all sub-accounts do not have any positions or ongoing trading orders, including fiat, P2P, trading and financial products.
-
There have not been any recent P2P transactions in the last 5 days.
-
There aren't any on-going withdrawal transactions.
-
The main account does not have an active Bybit Card, nor any pending applications, transactions, or refunds. If you have ever owned a Bybit Card, please terminate it before proceeding with account deletion. However, accounts with a restricted or blocked card cannot be deleted.
-
The main account and all sub-accounts have never engaged in any trading bot activities.
-
The main account and all sub-accounts have never conducted any copy trading transactions.
-
The institutional account is not bound to any institutional loans.
-
The investor’s custodial sub-account is not currently bound to any trading team. Please unbind first before proceeding with account deletion.
-
The trading team account is not currently bound to any investors. Please unbind first before proceeding with account deletion.
-
The main account is not a third party custody account (such as Copper, Fireblocks, etc).
-
The account is currently not subscribing to any Private Wealth Management (PWM) product. If you have any active PWM subscription, please contact your relationship manager for assistance.
-
The main account and all sub-accounts have a normal status, meaning that none of the accounts are restricted.
-
The account is not an affiliate account.
-
The account was not a referrer account.
-
The number of sub-accounts under the main account is less than or equal to 20.
-
The TradFi account has a balance of no more than 5 USDT, with no open positions or pending orders.
-
A Cloud Wallet or Keyless Wallet were never created on the account.
Can I register with the same email address/mobile number after account deletion?
Yes, but you can only register 24 hours after the account has been deleted. However, for users who recently had a P2P transaction, you can only delete the account 5 days after the transaction to avoid P2P appeal on completed orders.
Additionally, you can only use the same email address or mobile number to register up to two times. After exceeding this limit, you will not be allowed to register with the same credentials.
Can I verify a new account using the same KYC information after the previous account has been deleted?
Yes. However, please note that the same KYC information can only be used to verify one account on the platform.
Can I receive new user exclusive rewards if I re-register an account using the same email or KYC information?
New user exclusive rewards can only be claimed once. If your previous account has already received the reward, the new account will not be eligible.
Please note that if your previous account was flagged by our risk control system, any new account registered after deleting the old one will also be restricted from receiving rewards.
Can I verify an account using different KYC information while using the same email address/mobile number on the new account?
Yes, you can verify a new account using different KYC information while using the same email address or mobile number, as long as the KYC information is not currently verified on any other account.