Verification codes may be delivered via SMS or WhatsApp, depending on system conditions and delivery success. You can select your preferred channel when you complete your first security verification. Please note that once you have selected your delivery method during the first verification, you will not be able to modify this setting.
If you select WhatsApp OTP and the first code is successfully delivered and verified, Whatsapp will become the default delivery channel. However, if the WhatsApp OTP cannot be delivered, the system will automatically fall back to SMS OTP.
You can find below some actions to take when you are unable to receive the verification code on your mobile.
For SMS OTP Issues
- Clear your SMS inbox. A full SMS inbox will result in a failure to receive any other SMS messages.
- Restart your phone and ensure that your telco signal is of acceptable and reliable quality. A poor network signal may result in not receiving any SMS.
- Check your smartphone’s security program/app to determine if it is unknowingly blocking out these messages in the background. Traders may want to temporarily disable such programs/apps when submitting the request.
- Contact your telco to determine if your mobile plan has been stopped/suspended/blocked for any particular reasons resulting in failure to receive any new SMS.
- Swap your SIM card into another slot (dual-SIM smartphones) or insert your SIM card into another smartphone and try again.
For WhatsApp OTP Issues
- Ensure your internet connection (Wi-Fi or mobile data) is stable, as WhatsApp requires an active network connection.
- Ensure the phone number used in your Bybit account is correctly registered on WhatsApp.
- Enable WhatsApp notifications and ensure they are not muted on your device.
- Check if WhatsApp is functioning normally (e.g., able to send/receive messages).
- Restart your device or reinstall WhatsApp if necessary.
If the issue persists, please send a request via this form and indicate your UID.